X.com is the web address for X, formerly Twitter, a global social-networking and real-time communications platform. The operating company is X Corp., founded in 2023 as the successor to Twitter, Inc. Elon Musk acquired Twitter in 2022, and the platform was rebranded to X. Search results report that xAI acquired X in March 2025 in an all-stock transaction; the deal valued X at $33 billion in equity terms and $45 billion including debt. X is headquartered in Bastrop, Texas. The platform remains influential and long-established, but public customer-service indicators are weak, with extensive BBB complaints and very low Trustpilot ratings.
Company overview
Website & domain
Registration data not publicly available.
Owners & key people
Trust signals
- The platform has operated since 2006, originally as Twitter.
- X is a widely known global service with a publicly identifiable corporate operator and headquarters.
- The company has publicly reported ownership, acquisition, and valuation events.
- The website uses the established x.com domain and provides online help and account-management systems.
Red flags
- BBB reported 6,428 complaints in the last three years and stated that the business had failed to respond to more than 6,300 complaints.
- BBB identified a pattern of complaints concerning account suspensions without meaningful explanations, automated or inaccessible appeals, billing after loss of account access, refund difficulties, and hacked-account recovery.
- Customer support is primarily online and users commonly report difficulty obtaining meaningful human assistance.
- The corporate ownership structure has changed repeatedly since 2022, moving from Twitter to X Corp., then reportedly to xAI and ultimately under SpaceX’s reported parent structure.
- Public employee-count and financial information is limited because X is privately held.
Reviews & reputation
X is a highly prominent but controversial social-media platform. Its scale, recognizable ownership, established operating history, and public corporate disclosures are trust signals; however, very poor Trustpilot feedback and a large BBB complaint volume—particularly concerning suspensions, support, billing, and account recovery—materially weaken its consumer-service reputation.
In the news
- Twitter was acquired by Elon Musk for approximately $44 billion in October 2022 and subsequently rebranded as X.
- X Corp. was reported to have been acquired by xAI in an all-stock transaction announced on March 28, 2025, valuing X at $33 billion, or $45 billion including debt.
- X was reportedly valued at approximately $19 billion in employee stock transactions after the Musk acquisition, substantially below the purchase price.
- BBB reported a pattern of complaints involving unexplained account suspensions, limited appeal and customer-support access, continued billing after account loss, and difficulty recovering compromised accounts.
Sources
- https://www.trustpilot.com/review/x.com
- https://dk.trustpilot.com/review/x.com
- https://uk.trustpilot.com/review/x.com?page=3
- https://www.trustpilot.com/review/x.com?page=6
- https://uk.trustpilot.com/review/x.com?page=4
- https://www.bbb.org/us/tx/bastrop/profile/social-media-marketing/x-corp-0825-1000230350
- https://ifann.net/wiki/brand/x-com
- https://www.zoominfo.com/c/x-corp/356939083
- https://en.wikipedia.org/wiki/X_(Platform)
- https://en.wikipedia.org/wiki/X_Corp
- https://www.bbb.org/us/ca/san-francisco/profile/social-media-marketing/x-corp-0825-1000230350/addressId/434227
- https://www.bbb.org/us/tx/bastrop/profile/social-media-marketing/x-corp-0825-1000230350/complaints
AI-compiled from public sources. Last updated 10/2/2026.