OpenAI is a San Francisco-based artificial-intelligence research and deployment organization founded in 2015. It develops products and models including ChatGPT and provides consumer, developer, and enterprise AI services. Publicly reported 2026 figures indicate exceptional scale, including approximately 4,500–5,000 employees, roughly $24B in estimated revenue, $178.07B in compiled funding, and an $852B latest reported post-money valuation. The organization is governed through a nonprofit-controlled structure involving OpenAI, Inc., the OpenAI Foundation, and OpenAI Group.
Company overview
Website & domain
Registration data not publicly available.
Owners & key people
Trust signals
- Founded in 2015 and operating publicly for more than a decade.
- Official website identifies the organization, mission, products, leadership, and corporate structure.
- Backed by major institutional investors and strategic partners, including SoftBank and Microsoft-related commercial relationships in its broader financing history.
- Widely covered by major business and technology publications and used by large enterprise customers.
- OpenAI, Inc. is described as the nonprofit governing body for OpenAI activities.
Red flags
- Trustpilot’s openai.com profile showed a low customer sentiment signal: 529 reviews were reported, with the profile stating that most reviewers were disappointed with their overall experience.
- The company’s complex nonprofit-controlled corporate structure, rapidly changing leadership, and very large private-market valuation make ownership and financial comparisons difficult.
- Public search results did not establish a verified BBB, Google Business, G2, or App Store rating for the company as a whole.
- Customer complaints commonly relate to account access, billing, support responsiveness, moderation decisions, and service reliability; individual complaints should be distinguished from verified fraud reports.
Reviews & reputation
OpenAI is a highly prominent AI company with substantial institutional funding, significant public visibility, and an identifiable corporate structure. Its reputation is mixed: strong technological and commercial credibility is offset by recurring customer-support complaints, controversy around governance and leadership, legal disputes, privacy and copyright concerns, and low reported Trustpilot sentiment.
In the news
- OpenAI announced a $122B funding round in March 2026 at an $852B post-money valuation.
- OpenAI reported generating approximately $2B in monthly revenue in March 2026 and reaching $1B in revenue within a year of ChatGPT’s launch.
- OpenAI’s stated corporate structure includes OpenAI, Inc., the nonprofit governing body, and OpenAI Group, the operating entity; the OpenAI Foundation reportedly holds a 26% equity stake in OpenAI Group.
- Sam Altman and Greg Brockman remained in leadership after an internal review announced in March 2024.
- OpenAI appointed Fidji Simo as CEO of Applications in May 2025 and Dali Rajic as Chief Revenue Officer in August 2026.
Sources
- https://www.trustpilot.com/review/openai.com
- https://openai.com/index/openai-announces-leadership-transition/
- https://openai.com/index/leadership-expansion-with-fidji-simo/
- https://openai.com/index/accelerating-the-next-phase-ai/
- https://openai.com/our-structure/
- https://openai.com/index/dali-rajic-chief-revenue-officer/
- https://www.forbes.com/companies/openai/
- https://openai.com/index/review-completed-altman-brockman-to-continue-to-lead-openai/
- https://openai.com/global-affairs/testimony-of-sam-altman-before-the-us-senate/
- https://en.wikipedia.org/wiki/Open_AI
- https://openai.com/index/introducing-openai/
- https://stockanalysis.com/private/openai/
AI-compiled from public sources. Last updated 10/1/2026.