chatgpt.com is the official consumer-facing website for ChatGPT, operated by OpenAI, a San Francisco-based artificial-intelligence company founded in 2015. OpenAI develops generative-AI models and products, including ChatGPT and developer APIs. The organization has raised exceptionally large amounts of private capital and was reported in March 2026 to have closed $122 billion at an $852 billion post-money valuation. The website is legitimate, but its customer-service reputation is mixed and the ChatGPT name is frequently used by phishing and imitation sites.
Company overview
Website & domain
Registration data not publicly available.
Owners & key people
Trust signals
- The domain is the official ChatGPT website and is operated by OpenAI.
- OpenAI has operated publicly since 2015 and is one of the best-known AI companies globally.
- The organization has major institutional investors and publicly announced financing transactions.
- OpenAI publishes corporate announcements, product documentation, safety material and policy information.
- The service has a large, established user base and broad enterprise and developer adoption.
Red flags
- The official Trustpilot profile has a very low score and a large number of negative reviews, commonly involving account access, billing, refunds, support responsiveness and service reliability.
- The domain is widely impersonated by phishing, scam and unofficial ChatGPT-related websites; users should verify that they are on chatgpt.com or an official OpenAI domain.
- OpenAI's corporate structure, private-company finances and funding totals are complex; reported aggregate funding and valuation figures differ depending on whether sources count committed capital, secondary transactions or rumored financings.
- Customer support is primarily online, and some users report difficulty obtaining timely human assistance for account, billing or access problems.
- Trustpilot reviews are self-selected and do not independently verify every complaint, so the score should be treated as one reputation signal rather than proof of service quality.
Reviews & reputation
OpenAI is a highly prominent and well-capitalized AI company with substantial public visibility, major institutional backing and a recognizable product. However, ChatGPT has a mixed service reputation: the official Trustpilot profile is rated Poor at 1.9/5, with complaints concentrated around billing, access, refunds and support. The company is legitimate, but users should remain alert to impersonation domains and phishing attempts.
In the news
- OpenAI announced a $122 billion funding round in March 2026 at an $852 billion post-money valuation, with Amazon, NVIDIA, SoftBank, Microsoft and other investors participating.
- OpenAI reported generating approximately $2 billion in revenue per month in March 2026; CNBC reported $13.1 billion in revenue for the preceding year.
- OpenAI's ChatGPT service has faced recurring user complaints involving billing, account access, customer support, outages, content quality and privacy concerns.
- OpenAI has continued expanding ChatGPT across consumer, business, developer and education products, while facing regulatory, copyright and competitive scrutiny.
Sources
- https://www.trustpilot.com/review/chatgpt.com
- https://dk.trustpilot.com/review/chatgpt.com
- https://openai.com/index/accelerating-the-next-phase-ai/
- https://jp.trustpilot.com/review/chatgpt.com
- https://de.trustpilot.com/review/chatgpt.com?page=5
- https://www.trustpilot.com/review/chat-gpt.com
- https://de.trustpilot.com/review/chatgpt.com?page=3
- https://de.trustpilot.com/review/chatgpt.com?page=4
- https://www.trustpilot.com/review/chatgpt.com?page=6
- https://thenextweb.com/news/openai-valuation-1-4tn-30bn-round-revenue-70bn
- https://www.cnbc.com/2026/03/31/openai-funding-round-ipo.html
- https://sacra.com/c/openai/
AI-compiled from public sources. Last updated 10/2/2026.